The legal stuff
Terms & Conditions
By booking an appointment, purchasing a service, attending a class, workshop, retreat or immersion, purchasing a product, or otherwise engaging with Alana Marie Holistic Healing, you agree to these Terms & Conditions.
Alana Marie Holistic Healing is committed to providing a safe, respectful and supportive environment. These terms are designed to ensure that both you and the business understand our respective responsibilities.
1. Our Services
Alana Marie Holistic Healing provides holistic wellbeing and personal development services, which may include massage and bodywork, energy work, hypnotherapy, breathwork, meditation, nervous system regulation, coaching, workshops, retreats, immersions and related wellbeing experiences.
Our services are intended to support relaxation, self-awareness, wellbeing and personal development.
Unless specifically stated otherwise, our services are not a substitute for medical, psychological, psychiatric, allied health or other professional healthcare.
You should seek appropriate medical or professional advice where required.
2. Individual Experiences
Every person responds differently to holistic and wellbeing practices.
While we take reasonable care to provide a safe and supportive experience, individual outcomes cannot be guaranteed.
You are responsible for communicating any relevant information that may affect your ability to safely participate in a service, including relevant medical conditions, injuries, pregnancy, medications, allergies, physical limitations or other circumstances that may be relevant to your participation.
You are welcome to ask questions or raise concerns before or during your session.
You should stop participating in any activity if you feel unwell, unsafe or unable to continue and tell your practitioner or facilitator.
3. Booking and Payment
Bookings are confirmed once payment has been received or otherwise confirmed by Alana Marie Holistic Healing.
Prices are displayed in Australian dollars unless otherwise stated.
Payment methods and payment timeframes may vary depending on the service.
Prices may change from time to time. The price applicable at the time of your confirmed booking or purchase will generally apply.
4. Cancellation, Rescheduling and No-Shows
Our cancellation and rescheduling requirements are set out in our separate Cancellation Policy.
By making a booking, you acknowledge and agree to the Cancellation Policy applicable to that service.
Nothing in the Cancellation Policy is intended to exclude or restrict any rights you may have under the Australian Consumer Law.
5. Retreats, Workshops and Group Experiences
Specific terms may apply to retreats, workshops, classes and other group experiences, including payment schedules, minimum numbers, cancellation arrangements and changes to advertised programs.
Where specific terms are provided for a particular event, those terms will apply in addition to these Terms & Conditions.
Alana Marie Holistic Healing reserves the right to make reasonable changes to an event, including changes to timing, activities, facilitators or location where circumstances require.
If Alana Marie Holistic Healing needs to cancel an event, participants will be contacted and any applicable refund or alternative arrangement will be communicated at that time.
6. Respect and Appropriate Behaviour
All clients, participants, practitioners, facilitators and visitors are expected to contribute to a safe and respectful environment.
Abusive, threatening, intimidating, discriminatory, sexually inappropriate, aggressive or otherwise unacceptable behaviour will not be tolerated.
Alana Marie Holistic Healing reserves the right to refuse or discontinue services where a person’s behaviour creates an unsafe or inappropriate environment.
Please refer to our Client Code of Conduct for further information.
7. Confidentiality
We respect the personal nature of the information shared during sessions.
Information provided to us will be handled in accordance with our Privacy Policy and applicable privacy obligations.
Confidentiality may be limited where disclosure is required or permitted by law, or where there is a serious and immediate concern regarding someone’s safety.
8. Personal Information
We collect and use personal information for purposes including managing bookings, providing services, communicating with you, processing payments and administering our business.
Our Privacy Policy explains how we collect, use, store and protect personal information and how you can access or correct information we hold about you.
9. Intellectual Property
Content provided by Alana Marie Holistic Healing, including written materials, programs, workbooks, recordings, photographs, videos, website content, branding and other resources, remains the intellectual property of Alana Marie Holistic Healing unless otherwise stated.
You may use materials provided to you for your own personal use.
You must not reproduce, distribute, sell, publish, modify or commercially use our materials without written permission.
10. Website Content
We aim to ensure that information provided on this website is accurate and current. However, information is provided for general informational and educational purposes and may change over time.
We do not guarantee that every piece of website content will always be complete, current or error-free.
11. Australian Consumer Law
Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law or other applicable legislation where those rights cannot lawfully be excluded, restricted or modified.
Where the Australian Consumer Law provides you with rights or guarantees, those rights continue to apply.
12. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, business practices or legal requirements.
The most current version will be published on our website.
13. Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia.
14. Contact
If you have any questions about these Terms & Conditions, please contact:
Alana Marie Holistic Healing
Mulgoa, NSW, Australia
Email: alanabye@gmail.com
Website: alanamarieholistichealing.com.au
Client Code of Conduct:
At Alana Marie Holistic Healing, we believe healing work requires safety, trust, respect and personal responsibility.
Our studio and the spaces in which we work are intended to be welcoming, inclusive and supportive environments.
To protect the wellbeing of everyone involved, all clients and participants are expected to follow this Code of Conduct.
Respect is non-negotiable
We expect all clients and participants to communicate respectfully with Alana, practitioners, facilitators, other participants and anyone else involved in our services.
We do not tolerate:
Verbal abuse, yelling, shouting, intimidation or threatening behaviour
Bullying, harassment or discrimination
Aggressive, hostile or intimidating communication
Sexual comments, sexual harassment or inappropriate sexual behaviour
Unwanted physical contact
Deliberately inappropriate or invasive questioning
Disrespectful comments about another person’s body, identity, beliefs or personal circumstances
Repeatedly ignoring reasonable requests, boundaries or instructions
Behaviour that deliberately disrupts a session, class, workshop, retreat or other experience
Attending while significantly affected by alcohol or recreational drugs
Damage to property or deliberate interference with the safety or wellbeing of others
Any behaviour that causes another person to reasonably feel unsafe, threatened, harassed or uncomfortable
Consent and Personal Boundaries
Consent and personal boundaries are fundamental to the work we do.
You have the right to ask questions, communicate your boundaries and withdraw consent at any time during a session.
The same applies to practitioners and facilitators.
You are expected to respect any boundary communicated to you.
No client is entitled to physical contact, personal information, emotional labour or access to a practitioner beyond what is appropriate to the service being provided.
Communication
We understand that people may feel frustrated, emotional or overwhelmed at times.
You are welcome to raise concerns or provide feedback.
We ask that concerns are communicated directly and respectfully.
Abusive or threatening communication will not be accepted simply because it is delivered by email, text message, phone or social media rather than in person.
During Sessions and Experiences
Your practitioner or facilitator may pause, modify or end an activity if they believe continuing is inappropriate or unsafe.
You are expected to follow reasonable safety instructions and communicate honestly about anything that may affect your ability to participate safely.
You are responsible for letting us know if you need to stop, take a break or modify your participation.
If This Code Is Breached
If behaviour is inappropriate or concerning, we may:
Ask you to modify your behaviour.
Pause or end the session or activity.
Ask you to leave the premises or event.
Decline future bookings or participation.
Cancel future services where we reasonably believe this is necessary to protect the safety and wellbeing of our practitioner, facilitators, clients or participants.
Take further action where behaviour involves threats, violence, harassment, property damage or other unlawful conduct.
Where a service is ended because of unacceptable behaviour, any refund or payment outcome will be considered in accordance with the circumstances, the applicable service terms and your rights under Australian law.
A Safe Space Goes Both Ways
Creating a safe space is a shared responsibility.
You are never expected to tolerate behaviour that makes you feel unsafe or uncomfortable, and neither are we.
We reserve the right to maintain appropriate professional boundaries and to protect the wellbeing of everyone who enters our space.
By booking or participating in a service with Alana Marie Holistic Healing, you agree to respect this Code of Conduct.
Cancellation policy
Please respect our business, time & money.
When booking any treatment with Alana Marie Holistic Healing, a 50% deposit may be required at time of booking. If cancellation occurs within 24hours of appointment time a 50% cancellation fee will apply & deposit may be forfeited.
With more than 24hours notice this deposit is able to be rescheduled to another appointment at the discretion of staff.
In the event that this is part of a package, an additional session may be required to be paid for on top of initial program costs.
In the event of a cancellation without notice or a no-show full payment may be required. If this policy is not adhered to by clients, you will not be rebooked.
Alana Marie Holistic Healing reserves the right to refuse service to anyone.
By booking an appointment with Alana Marie Holistic Healing you are agreeing to this policy.
Privacy Policy
Last updated: August 2026
Alana Marie Holistic Healing respects your privacy and is committed to handling your personal information responsibly and transparently.
This Privacy Policy explains how Alana Marie Holistic Healing collects, uses, stores and protects your personal information when you visit our website, contact us, make a booking, attend a session, workshop, retreat or other experience, purchase a product or otherwise interact with our business.
Alana Marie Holistic Healing operates in Australia and, where applicable, handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Who we are
Alana Marie Holistic Healing
Mulgoa, NSW, Australia
Website: alanamarieholistichealing.com.au
Email: alanabye@gmail.com
For the purposes of this Privacy Policy, references to “we”, “us” or “our” mean Alana Marie Holistic Healing.
2. What information we collect
Depending on how you interact with us, we may collect and hold information including:
General personal information
– Your name
– Contact details, including email address, phone number and address
– Date of birth where relevant to a service
– Booking and appointment information
– Payment and transaction information
– Information you provide when communicating with us
– Information provided through website forms or enquiries
– Information relating to your participation in workshops, retreats, classes or other services
– Feedback, testimonials or correspondence you choose to provide
Health and wellbeing information
Where it is reasonably necessary to provide a service, we may collect information relating to your physical, psychological or emotional wellbeing.
This may include information about:
– Existing health conditions or injuries
– Physical limitations
– Medications
– Allergies or sensitivities
– Pregnancy where relevant to a service
– Relevant medical or wellbeing history
– Information you choose to share during a consultation or session
– Information necessary to assess whether a particular service is appropriate for you
Health information is sensitive information under Australian privacy law and is handled with additional care.
You are encouraged to provide only information that is relevant to your service and safety.
3. How we collect information
We generally collect personal information directly from you.
This may happen when you:
– Visit or use our website
– Submit an enquiry
– Complete a booking or intake form
– Book or purchase a service
– Attend an appointment, workshop, retreat or class
– Communicate with us by email, phone, text or social media
– Subscribe to our mailing list
– Provide feedback or a testimonial
– Purchase a product
– Otherwise voluntarily provide information to us
We may also automatically collect limited information about your interaction with our website through technologies such as cookies, analytics tools or similar technologies.
4. Why we collect your information
We collect personal information where it is reasonably necessary for our business activities and, where required, with your consent.
We may use your information to:
– Provide and personalise our services
– Assess whether a service is appropriate for you
– Maintain appropriate client and booking records
– Communicate with you about your bookings
– Process payments
– Respond to enquiries
– Manage workshops, retreats, classes and other events
– Provide follow-up information relating to a service you have undertaken
– Improve our services and client experience
– Manage our business and administration
– Meet legal, regulatory or insurance requirements
– Respond to complaints or concerns
– Protect the safety and wellbeing of clients, practitioners and others
– Send marketing communications where you have consented or where otherwise permitted by law
We will not use your health information for direct marketing unless we have obtained the consent required by law.
5. Consent
Where we collect sensitive information, including health information, we will generally seek your consent where required.
You may choose not to provide certain information. However, if information is reasonably necessary to safely provide a particular service, choosing not to provide it may mean that we are unable to provide that service.
You may withdraw consent to particular uses of your information where applicable.
Withdrawal of consent does not affect the lawfulness of any use or disclosure that occurred before consent was withdrawn.
6. How we use and disclose information
We generally use personal information for the purpose for which it was collected or for a related purpose that you would reasonably expect.
We may disclose information where reasonably necessary to:
– Service providers who help us operate our business
– Payment processors
– Booking and scheduling providers
– Website, hosting and technology providers
– Email and communication providers
– Professional advisers, insurers or other service providers where reasonably necessary
– Government authorities or other parties where required or authorised by law
– Emergency services or other appropriate persons where necessary to address a serious threat to someone’s life, health or safety
We do not sell your personal information.
We will not disclose your health information to another person or organisation simply because they ask for it.
Where disclosure of sensitive information is required, we will do so only where permitted or required under applicable privacy laws.
7. Third-party services and overseas providers
We may use third-party technology and service providers to operate our business, including providers for website hosting, bookings, payments, email communications, cloud storage, analytics and other business functions.
Some providers may store or process information outside Australia.
Because the technology and providers used by a business can change over time, we do not list every individual provider in this Privacy Policy.
Where required by Australian privacy law, we will take appropriate steps in relation to overseas disclosures and the protection of your personal information.
8. Website and cookies
Our website may use cookies and similar technologies to help the website function, understand how visitors use the website and improve the user experience.
We may use analytics or similar tools to collect information such as:
– Pages visited
– Approximate location
– Device and browser information
– Referral information
– Website usage patterns
Where third-party analytics, advertising or social media technologies are used, those providers may collect information in accordance with their own privacy policies.
You can generally adjust your browser settings to refuse or manage cookies, although doing so may affect website functionality.
9. Marketing communications
If you subscribe to our mailing list or otherwise consent to receive marketing communications, we may send you information about:
– Services
– Workshops
– Retreats and immersions
– Classes
– Events
– Products
– Offers
– Educational or wellbeing content
You can unsubscribe from marketing emails at any time using the unsubscribe option provided in the communication or by contacting us directly.
We will handle health information in accordance with the additional privacy requirements that apply to sensitive information.
10. Testimonials, photographs and client stories
We may invite clients to provide testimonials, feedback, photographs or stories about their experience.
We will not publish your identifiable testimonial, photograph or personal story for promotional purposes without appropriate permission.
Where you provide consent for promotional use, you may withdraw that consent for future use by contacting us.
11. How we store and protect information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Depending on the type of information, records may be held electronically, in cloud-based systems, on business devices or in physical records.
We limit access to personal information to circumstances where access is reasonably necessary for business, service delivery, administration or legal purposes.
No method of electronic storage or transmission can be guaranteed to be completely secure. However, we take reasonable steps to maintain appropriate security measures.
12. How long we keep information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain appropriate records, resolve disputes, comply with legal or regulatory obligations and protect our legitimate business interests.
Different types of records may be retained for different periods.
When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, where appropriate.
13. Accessing your information
You may request access to personal information we hold about you.
You can also ask us to explain how your information has been collected, used or disclosed where applicable.
We will respond to access requests in accordance with applicable privacy laws.
In some circumstances, we may be permitted or required to refuse access. If this occurs, we will explain the reason where we are legally able to do so.
14. Correcting your information
We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.
If you believe information we hold about you is incorrect, incomplete or outdated, please contact us and request a correction.
We will consider your request and take reasonable steps to correct information where appropriate.
15. Privacy complaints
If you believe we have mishandled your personal information or breached our privacy obligations, we encourage you to contact us first so that we have an opportunity to understand and resolve your concern.
Please provide as much information as reasonably possible about your concern.
We will acknowledge and investigate your complaint and respond within a reasonable period.
You can contact us using:
Email: alanabye@gmail.com
Subject: Privacy Complaint
If you are not satisfied with our response, or if you prefer to do so, you may contact the Office of the Australian Information Commissioner (OAIC) regarding a privacy complaint.
Information about making a complaint to the OAIC is available through the OAIC website.
16. Data breaches
We take reasonable steps to protect the personal information we hold.
If we become aware of a data breach involving personal information, we will assess and respond to the incident in accordance with our legal obligations.
Where the Notifiable Data Breaches scheme applies and a breach is likely to result in serious harm, we will take the required steps to notify affected individuals and the OAIC.
17. Children’s privacy
Our services are primarily intended for adults.
Where we provide a service to a person under 18, we may require appropriate consent or involvement from a parent or legal guardian depending on the service and circumstances.
We do not knowingly collect children’s personal information for marketing purposes.
18. Your choices
Where practical and lawful, you may choose not to provide certain personal information.
However, some information is necessary for us to provide particular services, process bookings, communicate with you or meet our legal obligations.
You can also choose to unsubscribe from marketing communications at any time.
19. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or information-handling practices.
The most current version will be published on our website.
The date at the beginning of this policy indicates when it was most recently updated.
20. Contact us
If you have questions about this Privacy Policy, would like to access or correct your information, or have a privacy concern, please contact:
Alana Marie Holistic Healing
Mulgoa, NSW, Australia
Email: alanabye@gmail.com
Website: alanamarieholistichealing.com.au